Making your repair business a successful one has never been that simple. You have to source the best vendors and repair technicians and manage your inventory, cash flow, etc. However, relying on manual methods to organize all these processes is not the best option these days when you have several competitors.
If you are looking forward to growing in the repair industry, you must use technology to streamline everything going on at your workplace. In this regard, work order management software is the perfect solution.
Below, we will discuss some of the best advantages you can get by using the system at your repair shop. Moreover, we will suggest some of the tips through which you will be able to boost your customer base. Let us get started.
1. Employee Management
Business owners must take care of their employees. In addition, keeping an eye on them is crucial for your company’s growth. For instance, depending on their skill set, professional attitude, and experience, they can expand your repair shop or take it to a standstill.
And you can remain at your repair outlets all the time. So, there are chances that they can dodge you or commit any fraud when you are not around. According to the U.S. Chamber of Commerce, 75% of employees have stolen something from their employer at least once. And it results in a loss of millions of US dollars.
Thus, you must equip your shop with repair order software as it can help you manage your technicians, cashiers, front desk officers, and other staff members. Additionally, you will get to know their check-in and check-out timings, making it easier to process their payrolls.
2. Repair Job Tracking
Keeping an eye on the status of the repair job has remained challenging for entrepreneurs for years. May it be a cell phone, computer, jewelry, or watch service center, owners look for a system with which they can keep their customers in the loop and let them know the current status of their gadgets.
This is where work order management software comes into play. Using the system, you can easily track every repair job at your lab with a click of a button. You can create tickets against every repair order and monitor it whenever required.
Also, if someone wants their device fixed quickly and your technician takes more time, you can assign the job to another repairer. This way, you can timely finish the order, boosting customer’s trust in your business.
3. Stock Keeping
Managing inventory or stock is one of the challenging things at a repair shop. You have to organize several small parts and accessories, which is also hectic and time-consuming. Also, if you don’t supervise the stock, it can result in loss of sales and customers, which is not suitable for your repair business.
For instance, if someone visits your shop and wants you to fix his iPhone 10 or Samsung S10 LCD panel. Unfortunately, you don’t have that in stock. Indeed, he will visit another repairer because passing a day or so without a cell phone is unthinkable for many of us.
Thus, if you don’t want to lose any clients, ensure you have all the repair parts in your inventory. And for that, you can employ work order management software. It will always notify you whenever you are running out of stock. This way, you can always top up everything and get more clients.
4. Notification Alert
It happens at your repair shop that a customer forgets to pick up their electronic device. Also, sometimes, you need to inform them to receive it from the lab. So, wouldn’t it be fantastic to have technological software that can notify your clients when their computer or phone is ready to be picked up after fixing?
Using a work order system, you can do that. It will not let any of you forget something important. Using the software, you can send notification alerts to your clients, reminding them to revisit your shop. This way, they can collect their belongings on time.
In addition, it will also help you take online payments to avoid any delays and save time. Similarly, you can give customers a choice as to whether they want to pay by card or cash. So they can clear the dues with whatever method is convenient for them.
How to Increase Your Customer Base?
You can make more customers by following the below-mentioned tips.
- Market your business
- Treat your visitors and customers well
- Take their feedback
- Communication matters
- Offer them discounts on special occasions
- Get in touch with them
Becoming a successful repair business owner is tough. With the growing number of service providers in the market, it has become even more challenging for newbies to get successful in this industry. However, using the latest software at your repair lab, you can make your dream come true.
It will help you with everything from inventory to cash flow to employee handling. Also, don’t forget to advertise your service, to get more orders and enhance revenue.
Hopefully, you enjoyed reading this post.